COVID-19 Information

Faced with this exceptional situation, SOCOMEC Group is adapting its working procedures

 

Updated on May, 16th 

 

With our staff in various global offices working remotely, we are dedicated to ensuring that as far as possible we will provide business continuity during the coming weeks/months.

Following the lifting of some of the lockdown restrictions we are now able to offer a normal service.

 

If you have any enquiries please use the relevant contact details below

UPS: Phil Dunn - 07392 091 483

Power Switching & Monitoring: Michael Lonsdale - 07920 292 563

Expert Services: Brian Smith - 07747 113 980

Engineering Manager: Neil Roberts - 07788 798 269

 

Cirencester Office: 01285 863 300

Hitchin Office: 01462 440 033

 

Virtual Working

Socomec U.K. Limited is taking the necessary steps to allow non-essential personnel to work remotely. In order to minimise non-essential travel, however, international trips have been cancelled and meetings replaced with calls, virtual meetings and Webinars.

 

Back Office Teams

From Tuesday 24th March, the bulk of our staff will be working from home or remotely. This solution provides resilience to our business and should ensure that we are able to maintain links with our customers. All Socomec staff have laptops and therefore can connect to our network remotely and can support our customers. We have core teams in each of our offices to provide critical support to our remote teams working from home.

 

Engineers

Our engineers who are home based will continue to perform Preventative Maintenance, Interventions and Commissioning. These activities are Critical to our customers to maintain their Critical Power Assets. We will also maintain coverage in our spares stores so that vital components can be despatched to site.

 

Sales Teams

Our Sales teams are experienced in working remotely and will continue to support customers using our online solutions, Lync, Skype, Teams etc. Obviously, we can still produce quotations and tenders to comply with our customer’s needs. CPD activity will continue but only by Skype and will be supplemented with Webinars.

 

Production

Most of our European plants have now returned to full capacity and are working to recover lead times to normal levels. Any delivery date changes have been communicated and we continue to work with our customers to manage any backlog.

 

Communication

We ask that should you require any changes to your service or make amendments to your protocols that these are communicated in a timely manner to your sales or internal contact via their normal contact details.

Should you require any additional information, please do not hesitate to contact me at colin.dean@socomec.com.

 

Yours Faithfully,

Colin Dean – UK & Ireland Managing Director