COVID-19 Information

Faced with this exceptional situation, SOCOMEC Group is adapting its working procedures

 

Updated on April, 9th 

 

With our staff in various global offices working remotely, we are dedicated to ensuring that as far as possible we will provide business continuity during the coming weeks.

Following the Prime Minister’s announcement on the 16th March 2020 that the UK has now moved to the next stage in its response to the Coronavirus Covid-19 and subsequent announcements regarding non – essential travel and working from home - Socomec U.K. Limited would like to outline its response.

 

If you have any enquiries please use the relevant contact details below

UPS: Phil Dunn - 07392 091 483

Power Switching & Monitoring: Michael Lonsdale - 07920 292 563

Expert Services: Brian Smith - 07747 113 980

Engineering Manager: Neil Roberts - 07788 798 269

 

Cirencester Office: 01285 863 300

Hitchin Office: 01462 440 033

 

Virtual Working

Socomec U.K. Limited is taking the necessary steps to allow non-essential personnel to work remotely. In order to minimise non-essential travel, however, international trips have been cancelled and meetings replaced with calls and virtual meetings.

 

Back Office Teams

From Tuesday 24th March, the bulk of our staff will be working from home or remotely. This solution provides resilience to our business and should ensure that we are able to maintain links with our customers. All Socomec staff have laptops and therefore can connect to our network remotely and can support our customers. We have two x five person core teams in each of our offices to provide critical support to our remote teams working from home.

 

Engineers

Our engineers who are home based will continue to perform Interventions and Commissioning. These activities are Critical to our customers to maintain their Critical Power Assets. We will also maintain coverage in our stores so that vital orders/spares can be despatched to site. Where the site is a Critical Asset as defined by the UK Government we will continue to provide Preventative Maintenance to ensure the optimal performance of the Equipment – this refers to Hospitals/Healthcare, Telecommunications, Food Retail Stores and Production facilities and transport.

 

Sales Teams

Our Sales teams are experienced in working remotely and will continue to support customers using our online solutions, Lync, Skype, Teams etc. Obviously, we can still produce quotations and tenders to comply with our customer’s needs. CPD activity will continue but only by Skype and will be supplemented with Webinars.

 

Production

Most of our European plants have restarted with reduced capacity. Any changes in delivery dates will be communicated when the UK is updated with specific information. Our Critical Spares stores has remained open and although lead times have increased due to border delays – we are still able to get parts within 4 working days, if not available for our UK stocks.

 

Maintaining Service

Socomec U.K. Limited have taken the decision to Furlough a number of its UK employee’s, this is in response to the reduction in onsite services and general sales enquiries to the business in the last 3 weeks. We are still maintaining a full on call service of Engineering teams - 24/7/365. Our teams have been reduced as follows:

 

Department Existing Furloughed % Working   Department Existing Furloughed % Working
Internal Sales 9 4 56% External Sales 18 9 50%
Engineering 24 13 46% Finance 5 2 60%
Projects 9 2 78% Stores 4 3 25%
HR & Marketing 3 1 67% General 8 5 38%

 

We are working with our key partners/suppliers to ensure as little service disruption as possible, and will continue to monitor the situation, updating this statement, as necessary.

 

Communication

We ask that should you require any changes to your service or make amendments to your protocols that these are communicated in a timely manner to your sales or internal contact via their normal contact details.

Should you require any additional information, please do not hesitate to contact me at colin.dean@socomec.com.

 

Yours Faithfully,

Colin Dean – UK & Ireland Managing Director