As soon as a problem occurs, Socomec's expert engineers are available upon request - and in collaboration with the end-user - to conduct diagnostics and root cause analysis, restoring the system in record time. The engineer connects to the UPS through remote access in order to run tests and diagnostic tasks directly on the machine - in complete security.

Problem solving interventions can be carried out with the same efficiency as if in front of the equipment.

Fast intervention
  • Easy scheduling activity.
  • Direct remote access to the UPS in order to solve issues at distance.
Real-time issue analysis
  • Remote diagnostics and tests are as effective as if in front of the UPS.
  • Fast root cause analysis.
Access to the best experts
  • Equipment looked after remotely by experienced Socomec specialists.
  • Experts will meet precise requirements and standards as per on-site visits.
Reduced costs and carbon impact
  • Time saving.
  • More cost-effective and eco-friendly than on-site intervention.
UPS connection kit
UPS Communication kit
How to connect my UPS to access digital services?
Discover the all–in-one package to access all Socomec UPS digital services and digitalise your day-to-day operations.
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Cybersecurity and Data Protection
The safety of your data is at the core of everything we do. Discover how we provide you with secure and trusted connections through our cybersecurity policy.