Why choose a service contract?

To ensure the full availability and continuity of service of your equipment throughout its lifetime.

Maximum peace of mind

Our experts schedule preventive maintenance work on your functioning equipment for you, and provide assistance in the event of a breakdown.

Controlled budget

Planned visits and controlled operating costs.

Prioritisation

Stay focused on your core activities by letting us maintain your facility.

Manufacturer's maintenance that makes a difference

Our service contracts are tailored to customer needs, taking into account individual operational constraints, business processes and the unique level of criticality associated with specific applications. Whatever the issue, our internal escalation process gives us access to different levels of expertise to respond as quickly as possible. Our service teams are trained and equipped with certified equipment to provide a very high level of expertise.

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How it works

Package plans

Our packages include labour cost, can cover spare parts and guarantee the shortest onsite response times.

SILVER

The ideal plan for preventive maintenance: inspection visits and access to the Socomec HotLine, response times within 24 hours.

GOLD

Prevent and cure: this package includes the inspection visit, breakdown response costs and the cost of spare parts.

PLATINUM / PLATINUM+

The GOLD plan – includes OEM parts. For the most critical applications, the PLATINUM+ plan comes with a 6-hour response time.

Optional services for a tailor-made contract

Because every situation is different, our package plans are flexible and you can choose to add services on demand.

Individual services to personalise my contract

Specific maintenance of modular UPS

Have you opted for a modular UPS system to protect your critical applications?

Are you keen to optimise your investment throughout the lifecycle of the equipment?

Benefit from our adapted manufacturer's services.

Socomec's EVO PACK offers a unique service contract designed to get the most out of the modular architecture of your UPS system: 5 years of service (all options included), regular upgrades with a full replacement of modules, ongoing monitoring of the system based on your usage conditions, elimination of criticality related to obsolescence.

 

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